Industry · Retail & E-commerce

AI for stock-outs, basket size,
and the reality of shopping in this region.

Whether you sell through Jumia, your own Shopify, an agent network, or duka-next-door wholesale, we build AI that respects the texture of this market — not the one the model was trained on.

Where the leverage is
Three structural frictions that eat margin whether you run one store or fifty.
01

Stock-outs that compound

The SKU that runs out is the one you most needed to sell. Replenishment runs on spreadsheets; the shelves run on hope.

02

Generic personalisation

Models trained on Western baskets don't know how this market actually shops. Recommendations miss; conversion stalls.

03

Service-volume spikes

WhatsApp enquiries arrive faster than any team can reply; every hour of delay is a lost sale — and a customer trained to expect silence.

What AI actually does here
AI tuned to local baskets, local price sensitivity, and the conversational channels where this market actually shops.

Demand forecasting & replenishment

SKU-store-week forecasts with automated PO suggestions, tuned to payday cycles, upcountry seasonality, and the micro-events that move baskets.

Dynamic pricing & promotions

Margin-aware pricing that competes with the marketplace next door without racing to the bottom, with floors your merchandising team controls.

Conversational commerce agent

WhatsApp-first sales and service: product discovery, order capture, M-Pesa payment prompts, and delivery-status updates end-to-end.

Basket & recommendation engine

Local co-purchase patterns surfaced at PDP, cart, and email — not generic collaborative filtering that recommends winter coats in Mombasa.

Fraud & chargeback protection

Pattern detection on card-not-present, buy-now-pay-later, and agent-network flows, with reviewer workflows for the genuinely ambiguous.

Returns & warranty automation

Structured intake, RMA generation, and refund routing across channels — turning a pain point into a retention lever.

Three ways in
Right-sized engagements — from a 2-week audit to a multi-quarter programme. Pick the one that matches where you are.
Audit

AI Audit

From $2,500 · 2 weeks

Portfolio scan across your current workflows. Bottleneck mapping, ROI model, and a prioritised roadmap your team can actually execute.

Start here
Build · Most popular

AI Integration

From $7,500 · 6–10 weeks

One high-leverage use case taken to production. Guardrails, observability, and handover documentation your team can own after we leave.

Start here
Scale

AI Transformation

From $15,000 · multi-quarter

Cross-functional programme with embedded model ops, monitoring, and change management. Built to live past our engagement.

Start here

Talk to us about retail

Sixty minutes. Bring a problem. Leave with a map.